Comment letter to the Consumer Financial Protection Bureau recommending publication of consumer complaint narratives

140922_complaint_narratives_final.pdfThis letter supports a proposal from the CFPB to publish consumer complaint narratives as part of its public consumer complaint database. The letter urges the CFPB to strengthen the proposal by providing more information to users when asking for their consent to publish their narrative; publishing responses from financial institutions in as much detail as possible; including more granular geographic data; and allowing complaint filers the option of publishing information on race, ethnicity, gender, and age.